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Interactive Voice Response |
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Item Number: 433032 Per patient cost for monitoring patients via only IVR options. If using MedStar cost included in MedStar service fee. Per minute phone charges extra for all patients. |
How the MedStar IVR System Works:
1. A health provider or nurse enters the questions they want to ask the patient from their computer. | 
2. Questions are delivered to the patient at home, via a normal phone line or web browser. | 
3. The IVR presents the questions to the patient, who enters their answers with keypad or keyboard. | 
4. The answers are sent back to the health provider or nurse, here they can view them on their computer. |
 IVR Features:
Patient Notification:
Cybernet Medical’s IVR solution enables instant delivery of time-critical information via calls to any desk or wireless phone. This solution can be used to inform and remind patients of appointments, schedule openings, and medication requirements. Risk Management and Reduction:
Cybernet Medical’s IVR features including the ability to log all call times, log whether calls were answered or not, secure confidential information, and authenticate and verify callers all combine to help manage and reduce the potential risk associated with all healthcare services. Custom IVR:
Cybernet Medical’s IVR developer interface gives you the ability to create custom IVR question sets for patients with multiple symptoms and/or diseases. IVR Advantages:
- Cybernet Medical’s IVR is designed to meet the requirements of the highest
information security standards and HIPAA - to help ensure confidential caller information stays confidential. - Cybernet Medical’s IVR uses Cybernet Medical’s web application and Electronic Medical Record (EMR).
- Cybernet Medical’s IVR allows your staff to update patient question sets whenever you want.
- Cybernet Medical’s IVR can include educational information and personal health instructions to your patients.
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