MedStar Newsletter - May 2007

IN THIS ISSUE:

• Holiday Hours
• Website Update: IVR Additions
• Website Update: Administrative Report Updates
• Support, Feedback, and Newsletter Subscription Info

HOLIDAY HOURS

Here in Michigan, folks like to use the Memorial Day holiday as an excuse to drive north and spend a long weekend on the beaches of Michigan's many lakes... and since the Cybernet Medical offices will be closed in recognition of the holiday, many of our Cybernet Medical Team will be among them. This means that MedStar Support will also be closed on Monday, May 28th -- online help will continue to be available, and our technical support number will still be accepting support messages, but live phone support will be unavailable.

Because of these holiday hours, any support requests or orders received after 2pm on Friday, May 25th may not be addressed until we resume normal support hours on Tuesday, May 29th.

Thanks for your patience, and have a happy holiday!

WEBSITE UPDATE: IVR ADDITIONS

We have recently updated the website's Interactive Voice Response system to allow patients to add data readings directly into their electronic medical record.

Now, when a question set includes the ability to enter data, the patient needs only to use the telephone keypad to enter their last reading, and upon confirmation of the entry the new value will be stored in their patient record.

WEBSITE UPDATE: ADMINISTRATIVE REPORT UPDATES

Also recently added to the website are updates to some of the administrative accessible reports. These can be accessed via the PENDING TASKS page of any administrative user -- simply select the TASKS link from the main menu. These and other reports are listed under the MISCELLANEOUS section of the page.

Two new reports (Out of Limit and Out of Compliance) have been created to help give you an overall look at how your patients are doing overall, and how they are using the system.

If you have any questions about this or any of this month's website updates, please contact Cybernet Medical Support at 1-800-CYBERNET, or via e-mail at support 'at' cybernetmedical.com.

SUPPORT, FEEDBACK, AND SUBSCRIPTION INFORMATION

We want to hear from you, not just when you need help, but when you have comments or suggestions! You can reach the MedStar team via the following methods:

For Support:
1-800-CYBERNET (1-800-292-3763)
support 'at' cybernetmedical.com

For Sales:
1-800-CYBERNET (1-800-292-3763)
sales 'at' cybernetmedical.com

For Feedback:
www.cybernetmedical.com/maillist.html

MedStar customers and those who have asked for information from Cybernet Medical receive the MedStar Newsletter via e-mail. If you would like to, or if you do and would prefer receiving it at a different address, send an e-mail telling us so to:

opt-out 'at' cybernetmedical.com

PLEASE NOTE! If you have multiple e-mail aliases, we may have difficulty processing unsubscriptions and address changes unless you include the alias used when subscribing to this list.