Cybernet Medical Newsletter - November 2004

1. [Holiday] Thanksgiving
2. [Survey] Customer Questionnaire
3. [Website] Online Protocols
4. [General] Let's Hear From You

1. Happy Holidays and Holiday Hours

Since our next newsletter won't reach you until after the holidays, we here at Cybernet Medical would like to wish you a happy holiday season and New Year in advance. Like many of you, we here at Cybernet Medical will be spending the holidays with our families. Because of this, MedStar Support will be closed on the following weekdays: Friday, December 24th; Monday, December 27th; Friday, December 31st; and Monday January 3rd. Online help will continue to be available during this period, and our technical support number will still be accepting support messages. We will answer any inquiries as soon as we resume normal support hours on Tuesday, December 28th and Tuesday, January 4th.

Thanks for your patience, and have a happy holiday season!

2. Customer Questionnaire

Each year at this time we like to send out a survey to our customers and potential customers. This is your opportuntiy to give us your feedback on our products, and also gives you an opportunity to let us know what kinds of products and services you would like to see us develop in the future. Your help in answering these questions is greatly appreciated - and to show that we're offering a 10% discount on your next purchase just for answering.

If you choose to participate, please send your answers to:

sales@cybernetmedical.com

or send them via fax to:

734-668-8780

If you wish to receive the 10% discount please include your name, company name, address, and phone number or email. We will not be able to process the discount without this information, so please don't forget to include it!

Cybernet Medical's 2004 Customer Question List:

1. How often do you use the Cybernet Medical website?
2. Does the layout of our website make it easy to navigate?
3. Have you ever used our online help?
4. Was the online help useful? If not what kinds of help would be?
5. What changes would you like to see in the website?
6. MedStar users: Did you find the documentation that came with your MedStar system useful and easy to understand?
7. How important is wireless communications between the MedStar and the Peripherals?
8. How important is wireless communications between the MedStar and the Server?
9. What other types of Physiological peripherals devices would you like to see the MedStar support?
10. Do you feel the Messages on the MedStar display are readable by the average user?
11. Would you like to see more or fewer messages on the display?
12. If you could improve the MedStar user interface what changes would you make?

If you are not a current MedStar user and do not feel you have enough information to answer some of the above questions, please just answer them honestly to the best of your ability.

3. Online Protocols

The Online Protocols feature allows for administrators to place documents in the system that can be retrieved by providers and other managers in the system via the new HELP page PROTOCOLS option. Using the administration TASKS page, a manager can add documents to the system that can then be downloaded by other users as needed. This feature can be used to place protocols for handling patient events, for example.

4. Let's Hear From You!

We would very much like to hear from you - especially about how you use the MedStar system to help your patients and your business, and how we can improve the MedStar System for your specific needs. Contribute your input to our general Cybernet Medical contact form at:

http://www.cybernetmedical.com/maillist.html

Let us know about your likes, dislikes, and general comments. We are especially interested in the type of additions that you would like to see as we continue to develop the MedStar line.

Thank you!