MedStar Newsletter - December 2006

IN THIS ISSUE:

• Holiday Hours
• Website Update: Procedure Page Redesigned
• Website Update: Collection Time Issues
• Website Update: Reporting Feature Updates
• Support, Feedback, and Newsletter Subscription Info

HOLIDAY HOURS

It's the holiday time of year, and we here at Cybernet Medical wish you Happy Holidays! Because of the holidays, the Cybernet Medical Support offices will be closed or open with reduced support staff on the following days:

Monday, December 25th: closed
Tuesday, December 26th: closed
Wednesday, December 27th: open, reduced staff
Thursday, December 28th: open, reduced staff
Friday, December 29th: closed
Monday, January 1st 2007: closed

Online help will continue to be available during the holidays, and our technical support number will still be accepting messages, but immediate live phone support will be unavailable on "closed" days. Live support will be available on "open" days.

Because of these holiday hours, major support requests or orders received after 2pm on Friday, December 22nd may not be addressed until we resume normal support hours on Tuesday, January 2nd.

Thanks for your patience, and have a happy holiday season!

WEBSITE UPDATE: PROCEDURE PAGE REDESIGNED

You may have already noticed, but we recently redesigned the patient procedure page. This redesign was intended to accomplish two things:

1. To allow the creation and updating of the procedure to be a stepped process, where each tab represents a different step in the setup process, adding the setting of subjective
   questions into this task for all procedure types.
2. To make the page easier to view and to simplify separating out the different areas into easy to manage sections.

This page does take a little longer to load due to the increased layout updates, but we think you'll find that the better error reporting and layout are well worth it!

WEBSITE UPDATE: COLLECTION TIME ISSUES

Based on feedback from our customers, we have added a new tool to help you determine when there are clock issues with your peripherial devices. This detection also includes a tool to allow you to easily correct these values and adjust the collection times to the proper values.

When a reading is received and its collection time is off by more than one day, a flag is now triggered on that reading. A link will then be available to show you the reading in question and allow you to confirm or modify the value, since these types of triggers can occur normally if a patient takes readings that are unable to be transmitted due to phone or disconnection issues and than finally transmitted days later.

If the clock on the device has been reset or set incorrectly, you will be notified so that it can be quickly corrected. This allows you to easily adjust the incoming date and time to correct the issue via the website interface.

WEBSITE UPDATE: REPORTING FEATURE UPDATES

We've recently implemented a number of reporting features:

The Out Of Compliance Report has been redesigned to give more concise reporting of which days a patient was Out Of Compliance. The new layout now appears as a calendar with data types highlighted, per day, in either green or red (depending on the number of readings and when they were received). Within the dates are quick links to details of why the patient was marked as OOC on the designated day.

The generate report link, located on your alerts table page, now allows all users the ability to generate and view past Out Of Limit and Out Of Compliance reports for the specified patient and date range. These reports will allow you to easily view a report that has been previously confirmed.

We have also created a remote report generation tool for your use. This tool will allow you to instantly generate a formatted data report for any of your patients that can be easily incorporated into your own reporting system. Please contact one of our sales staff for more information on this exciting new feature.

If you have any questions about this or any of this month's website updates, please contact Cybernet Medical Support at 1-800-CYBERNET, or via e-mail at support 'at' cybernetmedical.com.

SUPPORT, FEEDBACK, AND SUBSCRIPTION INFORMATION

We want to hear from you, not just when you need help, but when you have comments or suggestions! You can reach the MedStar team via the following methods:

For Support:
1-800-CYBERNET (1-800-292-3763)
support 'at' cybernetmedical.com

For Sales:
1-800-CYBERNET (1-800-292-3763)
sales 'at' cybernetmedical.com

For Feedback:
www.cybernetmedical.com/maillist.html

MedStar customers and those who have asked for information from Cybernet Medical receive the MedStar Newsletter via e-mail. If you would like to, or if you do and would prefer receiving it at a different address, send an e-mail telling us so to:

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